Monitoring - Google have begun their rollback, and we've confirmed that it resolves the issue preventing users from launching the NowGo App.

Users who were affected should force-close the app or restart their device, and try to launch the app again.

At this state we don't believe an emergency release will be required, but we'll continue to prepare one as a contingency.

Mar 30, 2023 - 09:38 AEDT
Update - Google are aware of the issue and have communicated that they are rolling back the problematic release. No timeline has been communicated.

We'll continue to prepare an emergency release as a contingency, and be in touch as soon as they are available.

Mar 30, 2023 - 09:31 AEDT
Identified - We're aware of a major outage that's preventing users from launching the NowGo App.

We believe the issue is caused by either an incompatible update or a bug introduced to the Google Maps API, which was released at around 7:30 am this morning Sydney time. Our app loads the maps API on startup, to provide place names and address autocomplete.

In previous similar situations, we've seen Google promptly release fixes. However, as a contingency plan, we're preparing an emergency app release that will correct the issue.

For Android, the expected time to a release is one hour. For IOS, the release may take as long as 24 hours.

While we prepare the emergency release:
- Please ask drivers who are signed in to not sign out.
- Please ask drivers to update the app from the app store if prompted to do so.

We'll communicate when we begin the release process for each platform, and when we believe a rollout is complete.

Mar 30, 2023 - 08:35 AEDT
Investigating - We have received reports of Drivers seeing a white screen that prevents them from logging in. We are currently investigating the issue.
Mar 30, 2023 - 07:57 AEDT

About This Site

This page shows the current status of our products and services. We will update this page in case of service disruption, and with information about upcoming scheduled maintenance.

NowGo Operational
90 days ago
99.92 % uptime
Today
NowGo Dashboard Operational
NowGo API Operational
NowGo Integrations Operational
NowGo Driver Portal Operational
NowGo Documentation Operational
NowGo Driver App Operational
90 days ago
99.92 % uptime
Today
Miles Operational
Miles Dashboard Operational
Miles API Operational
Services Operational
Geocoding Service Operational
Solver Services Operational
Vehicle Routing Service Operational
AI Services Operational
Premonition Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 2, 2023

No incidents reported today.

Apr 1, 2023

No incidents reported.

Mar 31, 2023

No incidents reported.

Mar 30, 2023

Unresolved incident: Issue with logging into Driver App.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.