NowGo API degraded performance

Incident Report for Premonition

Resolved

We've identified the cause of the issue, and don't expect it to reoccur. Performance has returned to normal and we're not aware of any current impact. Please reach out to support@premonition.io with any further questions of concerns.

Posted Sep 30, 2021 - 16:33 AEST

Monitoring

We've seen API activity return to normal, and are continuing work to resolve the cause of the issue. We'll provide updates here when more information is available.

Posted Sep 30, 2021 - 16:27 AEST

Identified

We are aware of an infrastructural issue causing a partial outage of the NowGo API, which will also affect the NowGo dashboard and some driver activity. We are working to address the cause as soon as possible.

Posted Sep 30, 2021 - 16:26 AEST

This incident affected: NowGo (NowGo Dashboard, NowGo API, NowGo Driver App).